FAQ's
1. How long does delivery take?
Our orders are processed within 2–3 business days and delivered within 3–6 business days across the UK. You’ll receive tracking details once your order is shipped.
2. Do you ship outside the UK?
At the moment, we only ship within the United Kingdom. We’re working on expanding our delivery options soon!
3. How can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking number and a link to follow your delivery progress.
4. What is your return policy?
We offer a 30-day return policy. If you’re not happy with your order, you can return it within 30 days of delivery — as long as it’s unused and in its original packaging.
5. What if I receive a damaged or wrong item?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll send a replacement or issue a full refund after reviewing the issue.
6. How do I cancel my order?
You can cancel your order within 24 hours of placing it, provided it hasn’t been processed or shipped yet.
7. How do I contact customer support?
You can reach our support team by email at support@cookli.co.uk.
Our support hours are Monday to Friday, 9 AM – 5 PM (GMT).
8. Are my payments secure?
Yes — all payments are processed through secure, encrypted checkout systems. We never store your credit card details.
9. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout.
10. How do I stay updated on new products and offers?
You can join our email newsletter or follow Cookli.co.uk on social media for updates, special discounts, and new arrivals.